Get yourself situated and check your positioning in the frame before you go on. This is distracting to the other participants. Don’t use the tiny image of yourself to fix your hair or wipe away the weird smudge by your nose. Always be attentive, just as you would in an in-person conversation. This will most likely be the time you’re asked a question. If you’re video conferencing with several people, it’s tempting to sneak a peek at your email or phone. Give them a chance to ready themselves and their surroundings. No one wants to be caught jamming a sub sandwich into their mouth. Always ask before initiating a video chat, unless you’re on really, really good terms with the person. Seriously, if you remember one rule, this is the one. While emoticons and “lols” may not be the most formal way of “speaking,” they do come in handy when conveying humor. What’s a joke in your mind may not come across as such without body language and tone. Watch your “tone.” Words only account for 7% of actual communication.I hope I’ve helped, and feel free to contact us anytime with any further questions or concerns!” Then give them a chance to reply before actually disconnecting. Test the line with “I’ll be disconnecting this chat due to no response. They may be browsing or doing a little research of their own. While you should reply promptly, give the other chatter at least five minutes before assuming they’ve disconnected. Try something like “One moment while I research that,” or “I’m still finding out that information for you.” In the chat realm, minutes seem to triple in length. If you’re researching an answer, don’t let more than a minute or two pass without checking in. This is especially important if you’re chatting with a customer on your website (through our handy Conversion Support live chat app, for instance). It’s a good idea to do this even if they are available, kind of like gently tapping on a door when stopping by someone’s office. But there’s no harm in sending a feeler out, something like, “Hey, when you got a minute, I’d like to chat about the August report.” Including the subject gives them a chance to gauge the urgency of your request. If someone is “Busy” or “Away,” they may resent your intrusion. There’s a reason why services like Skype and Gtalk have those status options. Before you hit that chat button, keep in mind these more modern forms of interaction have a few rules of their own: And video chat, with its ability to screenshare, is always handy when collaborating with remote workers. We get it sometimes it’s just more convenient to ping someone with a quick chat. Not everyone, however, is as comfortable talking on the phone as we are. We’ve honed our phone etiquette and communication skills razor sharp. We’re biased when it comes to communicating by phone.
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